Terms and Conditions for Landscaping Services
These Terms and Conditions apply to all landscaping services, garden design work, maintenance visits, outdoor improvements, and related works provided under the name Landscaping Sanderstead or any similar reference to our landscaping service. By making a booking, accepting a quotation, or allowing work to commence, the client agrees to be bound by these terms. Please read them carefully before placing an order for any landscaping service, as they set out the responsibilities of both parties, the booking process, payment terms, cancellation rights, and the limits of our liability.
In these Terms, “we”, “us”, and “our” refer to the service provider, and “you” or “the client” refers to the person, business, landlord, tenant, or organisation requesting the works. These terms are intended to be fair, practical, and consistent with applicable UK consumer and contract law. They are written for a professional landscaping company and should be read together with any written quotation, job specification, or schedule of works issued for the project.
Any estimate or quotation issued by us is based on the information available at the time and may be subject to change if the scope of the landscaping works changes, hidden conditions are discovered, or the client requests additional services. A quotation is usually valid for the period stated on it, or if no period is stated, for a reasonable time only. Quotations do not create a binding contract until accepted by the client and confirmed by us, either in writing, by email, or by the commencement of works.
Our booking process is designed to be clear and straightforward. A booking request may be made after an initial enquiry, site visit, or review of project details. We may ask for information about the site, access, existing materials, measurements, and any relevant features that may affect the work. For larger or more complex landscaping services, we may arrange a survey before confirming availability or pricing.
Once a quotation is accepted, the client must confirm the preferred start date or service date, subject to availability. We reserve the right to refuse, postpone, or cancel a booking where access is unsafe, information provided is incomplete, or conditions at the site are materially different from those described. The client is responsible for ensuring that the area is ready for the agreed works, including reasonable access, the removal of personal items, and the safe location of pets and children during the period of service.
Before work begins, the client must disclose any known underground services, drainage systems, sprinklers, cables, or structural issues that may affect the job. Landscaping Sanderstead will not be responsible for delays or additional costs caused by inaccurate site information, concealed obstacles, or failure to disclose relevant conditions. If works are to be carried out on behalf of a tenant, managing agent, or contractor, the person placing the booking confirms that they have authority to do so.
Payment terms will be confirmed in the quotation or invoice. Unless otherwise agreed in writing, payment is due in accordance with the timescales stated on the invoice, and we may require a deposit before ordering materials or securing a project slot. Deposits are generally non-refundable where they cover administration, scheduling, materials procurement, or costs already incurred, except where required by law. For staged projects, interim payments may be requested as milestones are reached.
We accept payment by the methods specified on the invoice or booking confirmation. All prices are stated in pounds sterling and, unless otherwise noted, may be subject to VAT where applicable. If payment is not made by the due date, we reserve the right to charge reasonable late payment interest and/or recovery costs in line with the Late Payment of Commercial Debts (Interest) Act 1998 or other applicable law, depending on whether the client is acting as a business or consumer. We may also suspend further work until outstanding sums are paid.
Any additional work requested by the client during the project, or any variation required due to unexpected site conditions, will be treated as an extra unless specifically included in the original quotation. We will usually explain such changes before carrying them out, but urgent safety-related changes may sometimes need to be made immediately. Where a variation affects the price, we will provide a revised estimate or written confirmation where reasonably practicable.
Cancellations, Rescheduling, and Delays
We understand that plans can change, and we aim to act reasonably when a client needs to cancel or reschedule a booking. However, cancellation can create genuine costs, especially where materials have been ordered, staff have been allocated, or a work slot has been reserved. If you wish to cancel or move a booking, you must notify us as soon as possible. The amount payable, if any, will depend on the notice given and the costs already incurred.
If you cancel more than a reasonable period before the scheduled start date, we may refund any payment already made after deducting non-recoverable costs. If you cancel at short notice, fail to provide access, or are not ready for the agreed service, we may retain all or part of the deposit and charge for any direct losses we have reasonably incurred. For significant bespoke landscaping projects, cancellation terms may be more specific and will take precedence if stated in the quotation.
We may reschedule a job due to adverse weather, unsafe conditions, material delays, staff illness, equipment failure, or other matters beyond our reasonable control. We will use reasonable efforts to notify the client promptly and to arrange a new date. Weather-sensitive tasks such as turf installation, planting, excavation, and paving may need to be postponed to protect the quality of the work. A delay caused by factors outside our control will not normally entitle the client to compensation.
Standards of Work and Client Responsibilities
We will carry out all services with reasonable care and skill, using appropriate materials and methods for the agreed job. The exact outcome of a landscaping service may depend on the existing condition of the site, soil quality, drainage, weather, and the age or condition of retained features. Natural materials such as timber, stone, turf, and plants may vary in colour, grain, size, or performance, and such variation will not be treated as a defect where it is inherent to the material.
The client must ensure that any required permissions, consents, or approvals have been obtained before works begin, unless we have expressly agreed in writing to arrange them. This includes planning permission, landlord consent, freeholder permission, or permission from a management company where relevant. We are not responsible for delays, refusals, or costs arising from the absence of necessary approval. The client must also make us aware of buried services, fragile structures, hazardous materials, or protected features that may affect the job.
If the client supplies materials, plants, fixtures, or fittings, we are not responsible for defects, shortages, delays, or failures caused by those items unless the issue is due to our negligence. We may refuse to install items that appear unsuitable, unsafe, or non-compliant with applicable standards. Any warranty or guarantee for supplied products will depend on the manufacturer’s terms, and we do not extend those terms unless we expressly agree to do so in writing.
Liability and Limitation
Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be limited under UK law. Subject to that, we will not be liable for losses that are not reasonably foreseeable, for indirect or consequential losses, or for loss of profit, loss of opportunity, or loss of enjoyment arising from the use of our services.
While we take care to protect adjacent surfaces, boundaries, and existing features, some minor disturbance is unavoidable in many landscaping operations. We are not liable for pre-existing faults, hidden defects, wear and tear, subsidence, root movement, drainage failure, or deterioration caused by weather or age. Where a risk is identified in advance, we will usually explain it before starting the work; however, this does not amount to a guarantee that no damage will occur.
If damage is caused by our proven negligence, our liability will generally be limited to the reasonable cost of repair or replacement, taking account of fair wear and tear and the age and condition of the affected item. The client must allow us a reasonable opportunity to inspect any alleged defect or damage before arranging third-party repairs. We will not be responsible for rectifying work carried out by others after our services have been completed unless required by law.
We maintain appropriate public liability insurance and, where relevant, other forms of cover customary for a professional landscaping business. However, insurance does not create any additional contractual rights for the client. The client is responsible for securing valuables, removing fragile items from the working area, and informing us of any special precautions needed on the site. We will not accept responsibility for items left in areas where works are being carried out, unless loss or damage is directly caused by our negligence.
Waste management and disposal are important parts of many landscaping projects. Unless otherwise agreed, green waste, soil, rubble, timber, packaging, and other removable debris generated by our works may be taken away by us and charged as part of the project or as an additional service. If waste removal is included, the quotation will normally state what materials are covered. Large volumes, contaminated waste, concrete, hardcore, or specialist disposal requirements may incur extra charges and may need to be handled separately.
We will comply with applicable UK waste regulations, including the duty to ensure that waste is stored, transported, and transferred only to appropriately authorised persons or facilities. The client must not ask us to dispose of hazardous or prohibited waste without prior agreement and disclosure. If the site contains asbestos, chemicals, oil, contaminated soil, or other regulated materials, these must be identified before the work begins. We may suspend work if unsafe or unlawful waste is discovered.
Termination, Complaints, and General Provisions
We may suspend or terminate a booking if the client breaches these Terms, fails to pay amounts due, prevents safe access to the site, or behaves in a threatening or abusive manner towards staff or contractors. In such cases, the client will remain responsible for work already completed, materials already ordered, and any reasonable losses caused by the breach. Termination does not affect rights and obligations that are intended to continue after the work has ended, including payment obligations and liability provisions.
If you believe there is an issue with the service, you should notify us as soon as possible and give us a reasonable opportunity to review and, where appropriate, remedy the matter. We aim to address concerns fairly and promptly. Any complaint should be made in a clear and factual manner, setting out the issue and the outcome sought. Nothing in this section limits the client’s legal rights under the Consumer Rights Act 2015 or other applicable law.
These Terms and Conditions are governed by the law of England and Wales. Any dispute arising out of or in connection with the services, the quotation, or these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory law provides otherwise. If any provision is found to be unlawful or unenforceable, the remainder of the Terms will continue in full force.
Final Interpretation
Landscaping Sanderstead may update these Terms from time to time to reflect changes in practice, law, or service structure. The version in force at the time of booking will normally apply to the relevant project. These Terms form the basis of the agreement between us and the client and should be read alongside the quotation and any written variations. By proceeding with a booking, the client confirms that they have read, understood, and accepted the terms governing the landscaping work.
